Frequently Asked Questions

We offer free delivery within 7–14 days to mainland UK addresses. Every sofa is prepared for you fresh to order, and our courier team will be in touch to agree the exact day that suits you. Deliveries to selected areas of Scotland can occasionally take a little longer — up to 21 days.

We currently deliver across mainland UK, including selected areas of Scotland. Unfortunately we're unable to deliver to Northern Ireland, the Channel Islands or remote islands, and some Scottish postcodes are outside our delivery network — these include PH, AB, IV, HS, KW and certain PA postcodes.

If you're not sure whether we cover your address, please get in touch before placing your order. Orders placed for restricted postcodes may need to be cancelled.

Once your order has been processed, our courier team will contact you directly to arrange a delivery date and time that works for you. Please make sure you enter a valid mobile number at checkout — the courier needs it to schedule your delivery.

If a delivery date has been agreed and no one is home when the courier arrives, a re-delivery charge may apply, payable directly to the courier. To avoid this, just let us know as early as possible if your plans change and we'll rearrange for you.

Yes. If you change your mind, we can arrange a collection within 14 days of delivery, as long as the items are unused and in their original delivered condition. Collection charges vary depending on your location and will be deducted from your refund.

We'll put it right, and quickly. If the delivery team is still with you, they can simply load the item back onto the van there and then. If we've already left, you can choose between a free replacement — and you're welcome to keep using the damaged item in the meantime, provided it's safe — or a free collection with a full refund. Whichever suits you best.

Once your item has been collected and checked, your refund will be issued back to your original payment method. We process refunds promptly and will keep you updated at every step.

We accept all major credit and debit cards, PayPal, Klarna (spread the cost over 3 interest-free payments) and Clearpay (4 interest-free payments). You'll see all available options at checkout.

Just email us and our team will sort it out quickly — whether it's a question about your delivery, a change to your order, or anything else. We aim to respond to every message as fast as we can.

Your mobile number is how our courier team reaches you to arrange your delivery date and time slot. Without a valid number, we can't schedule your delivery — so please double-check it at checkout.