1. Orders & Purchasing

Q: How do I place an order?
A: Simply browse our collection, select your desired sofa, and proceed through checkout. You’ll receive an order confirmation via email once completed.

Q: Can I modify or cancel my order?
A: Orders can only be modified or cancelled before they are processed. Once production or dispatch begins, changes may not be possible.

Q: Do I need an account to order?
A: No, you can place an order as a guest. However, creating an account helps you track orders easily.

2. Delivery

Q: How long does delivery take?
A: Delivery times vary depending on the product and location. Estimated delivery timelines are provided at checkout and in your confirmation email.

Q: Do you deliver across the UK?
A: Yes, we offer delivery across most UK regions. Some remote areas may have additional charges or extended timelines.

Q: Will my sofa be delivered to my room?
A: In most cases, yes. Delivery service may include room-of-choice delivery depending on your location and service availability.

3. Product Information

Q: Are product colours exactly as shown online?
A: Slight colour variations may occur due to lighting and screen settings.

Q: Are dimensions accurate?
A: All measurements are approximate and may have minor variations.

Q: Are your sofas assembled?
A: Some sofas may require minimal assembly upon delivery. This will be mentioned in the product details.

4. Payments

Q: What payment methods do you accept?
A: We accept major debit and credit cards along with secure online payment methods available at checkout.

Q: Is my payment secure?
A: Yes, all transactions are processed through secure and encrypted payment systems.

5. Returns & Issues

Q: What if my item arrives damaged?
A: Please contact our support team immediately with photos and order details so we can assist you.

Q: Can I return my sofa if I change my mind?
A: Returns depend on eligibility and product type. Please refer to our Returns Policy for full details.

6. Support

Q: How can I contact customer service?
A: You can reach our support team through the contact details provided on the Sofa Haven website.