Privacy Policy
At Sofa Haven, protecting your personal information and privacy is extremely important to us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or make a purchase from us.
By using our website, you agree to the practices outlined in this policy.
1. Information We Collect
We may collect the following types of personal information when you use our website:
Personal Information
- Full name
- Email address
- Phone number
- Billing and shipping address
- Payment details
- Order history
Technical Information
- IP address
- Browser type
- Device information
- Website usage data
- Cookies and analytics data
2. How We Use Your Information
Your information is collected to help us provide a better shopping experience and improve our services.
We may use your information to:
- Process and deliver orders
- Provide customer support
- Send order confirmations and updates
- Improve website performance and user experience
- Prevent fraud and unauthorized activity
- Send promotional offers and marketing communications where permitted
3. Payment Security
Sofa Haven takes payment security seriously. All transactions are processed through secure payment gateways and encrypted technologies designed to protect your financial information.
We do not store sensitive payment card details on our servers.
4. Cookies & Tracking Technologies
Our website uses cookies and similar technologies to:
- Improve website functionality
- Remember customer preferences
- Analyze website traffic
- Personalize your browsing experience
You may disable cookies through your browser settings; however, some website features may not function properly.
5. Sharing Your Information
We do not sell or rent your personal information to third parties.
Your information may only be shared with trusted service providers necessary for:
- Payment processing
- Order delivery
- Website hosting
- Marketing and analytics support
These partners are required to protect your information and use it only for authorized purposes.
6. Data Protection & Security
We implement appropriate technical and organizational measures to protect your personal data against:
- Unauthorized access
- Loss or misuse
- Alteration or disclosure
While we strive to maintain secure systems, no online transmission or storage method can be guaranteed as completely secure.
7. Your Rights
Depending on applicable laws, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your data
- Withdraw marketing consent
- Request information about how your data is used
To exercise these rights, please contact our customer support team.
8. Third-Party Services
Our website may include links or integrations with third-party services. Sofa Haven is not responsible for the privacy practices or content of external websites.
We encourage users to review third-party privacy policies separately.
9. Data Retention
We retain customer information only for as long as necessary to:
- Fulfill orders
- Comply with legal obligations
- Resolve disputes
- Improve our services
When information is no longer required, it is securely removed or anonymized.
10. Updates to This Privacy Policy
Sofa Haven reserves the right to update this Privacy Policy at any time. Any changes will be published on this page with immediate effect.
We recommend reviewing this page periodically to stay informed about how your information is protected.
11. Contact Us
If you have any questions regarding this Privacy Policy or how your information is handled, please contact Sofa Haven through our official support channels.
Thank you for choosing Sofa Haven 🛋️✨
